Frequently asked questions.

Everything about our repairs, warranties, pricing and turnaround times.

How long do repairs take?

Most phone repairs — including screen replacements and battery changes — are completed in just 30 minutes while you wait. MacBook and laptop repairs typically take a few hours to a day. More complex repairs like motherboard work or data recovery may take 1–3 days. We’ll always give you an honest estimate before we start.

Do I need to book in advance?

Walk-ins are always welcome! However, booking in advance via our online booking system guarantees your slot and reduces any waiting time. For complex repairs or if you need a specific time, we recommend booking ahead.

What if you don’t have the part in stock?

No problem at all. Simply call us ahead of your visit and we’ll order the part for you. We guarantee next-day delivery on most parts — so you can pop in the following day and have your repair done immediately. This saves you time and hassle.

Can I mail my device in for repair?

Absolutely! Pack your device securely, include a note with your name, contact number, and description of the issue, and send it to: iGalaxy, 48 High Street, Huntingdon, PE29 3AQ. We’ll contact you with a quote before starting any work, then return your repaired device by tracked post.

How much do repairs cost?

Prices vary depending on the device and type of repair. We offer competitive, transparent pricing with no hidden fees. Contact us or use our booking form for a free quote. We’ll never start work without your approval of the price.

Do you offer a warranty on repairs?

Yes! All repairs come with a 6-month warranty covering both parts and labour. If the same issue recurs within 6 months of your repair, we’ll fix it free of charge. This warranty applies to all repairs using genuine parts.

What payment methods do you accept?

We accept cash, all major credit and debit cards, Apple Pay, and Google Pay. For American military customers, we also accept USD at the current exchange rate.

Do you use genuine parts?

Yes, always. We use only genuine Apple and Samsung manufacturer-grade parts for all repairs. We never use cheap aftermarket parts that could compromise your device’s performance or safety. This is why we can offer a 6-month warranty with confidence.

Will my repair void my manufacturer warranty?

Third-party repairs can affect manufacturer warranties. However, since we use genuine parts and our technicians are highly experienced, the risk is minimised. We’re happy to discuss this with you before your repair.

Do you offer a doorstep repair service?

Yes! We offer doorstep repairs within a 25-mile radius for individual customers, and within 100 miles for businesses. Use our coverage checker to see if you’re in our service area. Additional travel charges may apply.

I’m stationed at RAF Alconbury — can you come to the base?

We’re happy to arrange doorstep service near the base. Alternatively, we’re just a short 5-minute drive from RAF Alconbury — pop into our Huntingdon store and we’ll have you sorted in no time.

Can you recover data from a broken or water-damaged phone?

In many cases, yes! Our data recovery specialists can extract data from devices with cracked screens, water damage, or other physical damage. Success rates vary depending on the extent of the damage — contact us as soon as possible, as the sooner we receive the device, the better the chances of recovery.

Is my data safe with you?

Absolutely. We treat all customer data with the utmost confidentiality. We never access your personal data beyond what is necessary for the repair, and we will never share your information with third parties.